Return & Refund Policy
Effective Date: July 25, 2026
At KARATABA, customer satisfaction is important to us. We carefully inspect every item before it is shipped to ensure it meets our quality standards.
Please read the following Return & Refund Policy before placing your order.
Returns
We accept returns if:
- The item arrives damaged or defective.
- You receive the wrong item.
- You receive the wrong size due to our mistake.
To request a return, please contact us within 14 days of receiving your order.
Returned items must be:
- Unworn
- Unwashed
- In their original condition
- Returned with any original packaging when possible
Non-Returnable Items
We cannot accept returns or offer refunds for:
- Incorrect size selected by the customer.
- Change of mind or personal preference.
- Color variations caused by different monitor or mobile device settings.
- Normal characteristics of traditional hand screen printing.
Please review the size chart carefully before placing your order.
Size Availability
Our products are sold from limited ready stock. While we do our best to keep inventory up to date, some sizes may sell out before inventory is updated.
If your selected size becomes unavailable after your purchase, we will contact you promptly to offer one of the following options:
- A full refund.
- A different available size (if you choose).
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- Clear photos of the item
- Photos of the packaging (if applicable)
- A brief explanation of the issue
After reviewing your claim, we will provide an appropriate solution, which may include:
- A replacement item
- A partial refund
- A full refund
Refunds
Approved refunds will be issued to your original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund after it has been approved.
Shipping charges are non-refundable unless the return is the result of our error.
Exchanges
We offer exchanges only when:
- The wrong item was shipped.
- The wrong size was shipped due to our error.
- The item arrived damaged or defective.
Exchanges are subject to stock availability.
Lost Packages
If your package appears to be lost during transit, please contact us. We will work with the shipping carrier to investigate and help resolve the issue.
Order Cancellation
Orders may be canceled only before they have been shipped.
If your order has already been dispatched, it cannot be canceled.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact KARATABA through our Contact page or by email. We are committed to resolving any issues fairly and promptly.vice and will do our best to resolve any issues fairly and promptly.
